7- Terms and Conditions

These terms and conditions have been attached to your reservation. It is understood that payment of reservation means acceptance of these terms and conditions.

Unless explicitly and specifically agreed by the Owner, check-in time is no earlier than 16h and check-out time is no later than 10h.

The booking. The minimum age to book is 21 years of age.  Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business or personal losses howsoever suffered or incurred by you. You as Guest assume responsibility and agree to abide by the terms and conditions at all times and shall cause all members of the rental party and anyone else you as Guest permit on the property to abide by the rules at all times.  When the confirmation of booking is made, the details must be checked carefully.  If anything is not correct, please tell Owner immediately.

Property.  The property is located at 9, chemin des Noisetiers, F-88120 Rochesson, France.  The property is a fully-furnished, three-story chalet with 5 bedrooms (8 double-beds in total), 4 bathrooms with shower and toilets, one extra shower, one extra guest toilet, a laundry room, sauna (6 people) and outdoor hot tub (6 people). Bed linens and towels for 14 guests are included in the rental, as are heating, electricity and water.  The property is leased in perfect condition, which is recognized by Guest.

Cleaning:  The chalet will be clean when you arrive. Although you pay a cleaning fee, please leave the chalet in a clean condition on your departure.

Rental Rate and Fees.  As per site reservation.

Utility costs: Electricity will be charged at 0,18€/kWh

Maximum Occupancy. The maximum number of guests is limited to 14 (up to a maximum of 10 adults)

Security Deposit: € 1500.- 

Obligatory Tourist Taxes: Not included. Please advise the owner of the amount of Adults and Children present before your arrival.

Damage to Property: You are responsible for the replacement costs of any breakage or damage in or to the accommodation and its contents, along with any additional costs incurred by Owner as a result.  Owner or his representative Property Manager will check the property for any damages, which will be communicated to you within one week of your departure.  The Security Deposit, minus any charges for broken/damaged items, will be returned to you within two weeks of your Departure Date.  You are required to inform the Owner or appointed Property Manager of any breakage, repair, damage or problems during your stay on or before the Departure Date.  The cost of any damage is not limited to the amount of the Security Deposit and you may be invoiced for the difference between the Security Deposit and the actual cost of any repairs, payable by bank transfer upon receipt.  All repair invoices will be made available to you.

Access: Guest shall allow Owner access to the property for purposes of repair and inspection.  Owner shall exercise this right of access in a reasonable manner.

 All payments will be done via the site (PayPal) or, if requested, by bank transfer. Details for bank transfer will be provided at that time.

If you are paying in a currency other than EUROS you are liable for foreign exchange charges. Please make sure you accept these when making the transfer of funds.

If you cancel your booking: The Security Deposit is 100% refundable.  The deposit on the rental rate is non-refundable. If you cancel your booking before the balance is due (i.e. 4 weeks prior to Arrival Date), you will not be liable for the balance of the full cost of your booking.  However, cancellation by you after the balance has been paid will result in a loss of the full payment of the rental rate.

If we cancel your booking: In the unlikely event that we have to cancel your booking for any reason you will be refunded the full amount of payment(s) made until that point.

Check-out Policy: You are asked to leave the Property in the same condition to which you found it.

Please inform Owner or Property Manager of any breakages, damage, or problem encountered during your stay

Please leave the kitchen clean and tidy, including the ovens

Please empty the fridge of any perishable items

Please make sure the dishwasher is stacked and on or that washing up has been done and put away

Please leave wet towels in the bathroom(s)

Please empty trashcans in rooms and remove rubbish and empty bottles from the property

Smoking policy: The property is strictly non-smoking. If you do smoke, please smoke outside using an ashtray (provided) and dispose of the ends in a correct and sensible manner. Never throw your cigarette ends anywhere outside the property: the wind could blow them back and start a fire. You will be responsible for any damage caused by smoking. An olfactory check of the chalet will be made on check-out. If the house smells of smoke, the security deposit will not be reimbursed!!

Pet policy: Pets are NOT allowed.

Shoe policy: Please note that it is customary to remove your shoes inside the chalet. (You have a floor heating system). There is ample space and cupboards in the entrance hall to leave your street shoes and boots, and there are also some guest slippers provided by us if you forget yours!

Open fire place: We ask you to take great care when using the fireplace. Please make sure that you do not ever leave the fire or any burning candles unattended. It is essential that the instructions for use of the fire place “User Guide” are followed. Please keep the protective glass door closed at all times, except when tending directly to the logs, as needed.  A closed air vent, for example, will result in smoke everywhere, requiring extra cleaning fees, as well as a fire hazard.

Use and Replace policy: You will find that the chalet is well stocked with kitchen basics including spices, tea, sugar, dried and canned goods, toilet paper, trashbags, etc…  Feel free to use what is there and if you finish it, then just replace it!  The “Boulangerie” in Rochesson has some basic items, otherwise plan replacement well in advance (You can use, for example, the delivery service of the Leclerc Supermarket in St-Etienne-les-Remiremont. More information on our internet site www.azurestia.com).

Hot tub and pool policy: There are numerous points which require your attention in order to enjoy the use of the hot tub:

Use at your own risk. The Owner declines any responsibility related to hot tub use. Please ensure that hot tub users are in good health. Check the temperature, especially with children.

Do not be surprised if our local property manager stops by to check sanitisation levels and to add maintenance products; this is done approximately every other day to ensure your comfort (usually on Tuesdays).

The tub is located outdoors on the upper terrace and may have no more than 6 people in it at any given time.

Never leave the hot tub as well as the pool area open and unattended, especially with children present! This is not only dangerous but also will cause the temperature of the hot tub to decrease too quickly and the humidity of the pool to rise!!

Please shower before use and enter and exit the hot tub and pool with care, using the stairs that are provided.

Please keep noise at a reasonable level to be respectful of your environment and the neighbours.

Please wear appropriate bathing attire, as street clothes have residual soap in the fabric and will cause filter and “bubbling” issues.

No drinks or food are allowed in the hot tub or pool.

Do NOT stand or sit on the hot tub cover! The hot tub cover is for insulation purposes and is not designed to support the weight of a person or persons.

Do NOT use any instruments to remove snow on the cover; rather, use gloves or a broom. Any break or perforations in the hot tub cover will ruin the insulation capacity and you will be invoiced for a new hot tub cover (€1000,-!)

You are liable for any damages to the hot tub or pool and will be invoiced for any reparations due to misuse, including “emergency” (such as food, urine or excrement) emptying and refilling (€1000.-!)

If you see that you have displaced a lot of water and the jets are shooting water above the water level, feel free to use the water sockets and hoses to add water to the hot tub so that the movement of the jets does not splash over the top of the water level. Please note that it takes approximately 1 hour to raise the temperature by 1 degree Celsius, once the hot tub is closed. Extra cleaning fee for dirty water (whitish, not clear) is 250,-€ for the Whirpool and 500,-€ for the pool (due to the volume of water). If we find objects in the pool, the safety deposit will be withheld to cover for the eventual piercing of the liner.

Should you choose not to use the hot tub or pool during your stay, please advise before your Arrival Date and we will lock the hot tub prior to your arrival.

Parking spaces just outside the chalet are for your use during your stay.  Fresh snow will be cleared for you shortly after snowfall by the commune, if the parking space is left empty.

Emergencies: In case of emergencies, please call 18 for Fire and 17 for the Police and contact the local property managers.

For normal questions or commentaries use the commentary box on the internet site http://www.azurestia.com

All User guides are found under: http://azurestia.com/language/en/320-2/


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